Jobs in Programmes and Customer Relations
From upstream purchasing to downstream sales, via programme management and quality, jobs in the programmes and customer relations family all share the same goal of supplying our customers with products that meet their needs and in line with their cost, lead-time and quality criteria.
Programmes and customer relations job family
- Programme management
- Quality
- Marketing & Sales
- Purchasing
- Customer support
Programme management
Vision and tasks
Jobs in programme and project management involve ensuring that customers are satisfied with the products delivered and services provided, and anticipating their future needs. Tasks include leading the programme team, coordinating the relevant units and making sure the customer’s needs are fully understood and answered. Programme management guarantees the economic performance of the programme by meeting the objectives set when the order is taken. Externally, people in these jobs represent our company image.
Role and responsibilities
- Managing programmes and business activities relating to a product or service segment, and their economic performance
- Ensuring that deliveries meet cost, lead-time and quality criteria
- Managing prospects and customer interfaces
- Capturing and developing business opportunities in line with customer needs and Group strategy
Jobs
- Project manager
- Programme manager
- Programme planner
Quality
Vision and tasks
Our quality teams ensure that quality fundamentals, norms, standards and rules are fully understood, applied and respected. Quality aims to encourage a systematic approach to risk prevention and mitigation in all entities and at all levels of our organisation.
Role and responsibilities
- Ensuring the quality of deliverables (systems, products, services) to customers’ satisfaction, by managing the achievement of quality standards throughout the value chain and the organisation
- Carrying out audits and verifying the effective application of quality assurance plans, checking that processes are appropriate, and driving a continuous improvement programme and culture
Jobs
- Industrial quality manager
- Technical quality manager
- Programme quality manager
- Quality data analyst
- Quality auditor
- Purchasing quality manager
Marketing & Sales
Vision and tasks
Marketing and sales form the interface between ArianeGroup and our customers: they represent the Group to the customer and the customer within the Group. The various jobs in these functions aim to achieve long-term customer satisfaction by making an offer that meets their needs in terms of quality, lead-time and cost.
Role and responsibilities
- Overseeing business relations with programme customers and prospects, concluding contracts and developing business opportunities
- Developing a dynamic and proactive understanding of ArianeGroup’s strategic environment, and a global vision of the market in line with the programmes
- Analysing and making recommendations on the development of key markets and competitors
Jobs
- Contract manager
- Sales administrator
- Sales manager
Purchasing
Vision and tasks
The purchasing teams are split into two groups and redefine processes with a view to:
- reducing costs and improving quality (direct purchasing teams)
- buying at the best price and improving service
- assisting the support functions in developing their practices by validating the purchase of new tools
Role and responsibilities
- Managing the various purchasing segments, negotiating contracts, signatures and complaints
- Managing supplier contracts and ensuring they are competitive in terms of cost, quality and lead-times
- Developing the supplier portfolio and monitoring their performance
- Monitoring the supplier market
Jobs
- Process, methods, tools and performance support
- Supplier relations manager
- Commodities purchasing manager
- Programme purchasing manager
- Contracts purchasing manager
- Supplier performance manager
Customer support
Vision and tasks
One major objective: to meet customer demands. These teams plan, develop and deliver strategies for service solutions associated with our products.
Role and responsibilities
- Guaranteeing that the product is compliant with the customer’s technical specifications
Jobs
- Performance manager
- Technical user documentation manager
- Customer support
- Customer asset manager
I believe that the Group’s teams are above all driven by passion. Seeing a launcher lift off when you’ve helped build it is a unique moment of collective emotion. And the passion we share is something we can feel every day, thanks to the support of our close-knit team.
I feel lucky to work for a company like ArianeGroup, which has no equivalent in Europe and is actually our country’s life insurance. I also find it exciting solving a technical issue, I mean finding a solution so that the customer, in my case the French Defence Procurement Agency, and beyond that the French Navy, can successfully complete its mission.
I first started working outside the defence sector, and I must admit that when I decided to join ArianeGroup, after saying for years that I would never work in the military world ... But I’m now convinced that working in deterrence is a really worthwhile job. It’s a strong commitment. And commitment, particularly to diversity and the place of women in the company, is fundamental for me.
800+
employees in Programme Management
650+
employees in Quality in France and Germany
13
main sites in Germany, mainland France and French Guiana
Francois, procurement for the Ariane 6 programme